To kaFFe for coffee and more: results of the questionnaire about the café counter in the Reading Room

The kaFFe coffee counter in the Reading Room has been providing its services to students and staff of the Faculty for half a year now. Because we are interested in your opinion, we asked you how satisfied you are with the service in a questionnaire. There were nearly 300 responses, and we thank you very much for them. Here's a summary of what we got from them.

7 May 2022

It was not a big surprise that most of the visitors of kaFFe are students of the Faculty of Arts. Together with the faculty staff, this was the absolute majority of respondents to our questionnaire. Only five percent of the responses came from visitors from other faculties.

The most frequent visitors to the kaFFe and the Reading Room visit for three reasons: the menu, self-study or reading, and meeting with friends. We want to remind you that you still have the option of eating your own food in the Reading Room even after the café has been set up. You can use the kitchenette, which is equipped with a microwave, kettle, fridge, and crockery. You will find it next to the Reading Room.

The Reading Room is a meeting place, a mix of faculty and public life and a venue for events such as the recent Poetry Day. So if you need to focus on your studies or work, use the Quiet Study Rooms in the Main Library Building. For group work on projects and studying for exams when technology or a separate space is needed, the Group Study Rooms in Building D are available.

Quiet Study Rooms Group Study Rooms

The premises' equipment and its cleanliness are not a problem for you. We will draw attention to the impractical height of the tables, which makes wheelchair access difficult. Another remark was related to the spaces being too open; some respondents would have appreciated more personal areas. The idea of creating quieter and more enclosed zones is a challenge for us, as we also do not want to take away from spaces that are already insufficient, according to some visitors. Extending the opening hours before 8 am is currently being addressed.

You visit kaFFe repeatedly. Just under a tenth of respondents have been here only once, which could also be due to the unfavourable epidemiological situation. The rest return regularly, mainly with the frequency with which they attend lectures at the Arne Novák campus.

The biggest attraction of kaFFe is coffee, although there have been several complaints about its quality. As well as other findings from the questionnaire, we have passed these on to the kaFFe manager. More than 70% of visitors go to the café counter to get their coffee. Half of these coffeeholics like a baguette with their coffee, and a quarter prefer something sweet. That is why kaFFe tries to ensure that the menu suits you and respects your dietary needs and preferences. You can find gluten-free, lactose-free, vegetarian and vegan options there. Opinions on the price of the products on offer vary widely, and kaFFe aims to make sure that everyone can choose accordingly to their needs. Not only thanks to your suggestions, REcups and a discount when using your own reusable cup are already available.

Thank you to everyone who took the time to complete the survey. If you didn't manage to complete it or have anything to add, please don't hesitate to drop us a message.

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